| Company Name |
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Date: |
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| Name & Surname |
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Job Title: |
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| Phone |
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E-mail Address: |
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| Product group supplied: |
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| 1.How long have you been doing business with Gentaş ? |
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1-3 years |
3-5 years |
More than 5 years |
Comments:
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| 2. Which of the following product groups are you usually in contact with? |
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Decorative Laminate (G-Lam HPL & CPL)
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Compact Laminate (G-Com)
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Exterior Compact Laminate (G-Ext EBC & UV+)
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G-Lab
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Zero
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Lampan & G-Pan
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| 3. Do you consider, you can easily communicate with the relevant people in Gentas smoothly and in a timely manner? |
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Yes |
Mostly |
Rarely |
No
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Comments:
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| 4. Are you following Gentaş Social Media Accounts? |
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Yes |
No |
Please Specify:
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| 5. Are you satisfied with the frequency of your sales representative's communication with you? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 6. Are you satisfied with the support provided during pre-sales and sales processes? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 7. Do you consider, you can supply products from Gentas on time? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 8. Do you experience problems with shipping caused by Gentas (damage, price, lack of information, etc.)? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 9. Do you consider, you have sufficient information about the storage, usage and application conditions of the product you have purchased |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 10. When you encounter any possible problem, do you consider that, efforts provided by Gentas Sales Team to solve the problem meet your needs and expectations? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 11. Do you receive the reports and information you require from B2B, Gentaş Reporting, Gentaş Finance and Gentaş Logistics services on time? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 12. Are you satisfied with the practicability and variety of Catalogues, Colour Charts and other marketing materials which Gentas provide? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 13. Do you consider, marketing materials (samples, catalogues etc.) that you need is provided to you in a timely manner? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 14. Do you consider, advertisements and marketing promotions which Gentas makes is sufficient? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 15. Are you satisfied with the Gentas’s product range and diversity? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 16. Are you satisfied with the availability of Gentaş products and their preference in sales? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 17. Do you consider, Gentaş's R&D (Research Development) and P&D (Product Development) studies are sufficient? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 18. What are the reasons for choosing Gentaş to work with? Please rank the importance of the below subjects for you in order of priority from 1 to 5 |
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Variety of products
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Price and purchase conditions
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Delivery power and capacity
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Reputation
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Communication
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| 19. Do you consider that, you have sufficient information about the new products and developments in Gentas? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 20. When you encounter possible technical problems with our products after sales, do you consider that, you can contact the relevant department smoothly and quickly? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 21. When you encounter any possible technical problem with our products, do you consider that, efforts provided by Gentas’s Technical Team to solve the problem meet your needs and expectations? |
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Yes |
Mostly |
Rarely |
No |
Comments:
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| 22. If you were to make a new purchase, what would be your preference? |
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Definitely with Gentas
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Probably with Gentas
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Absolutely not with Gentas
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Comments:
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| 23. In your opinion, what are the subjects which needs improvement in Gentaş Group? |
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Thank you for taking time to express your opinions about Gentaş Group
www.gentas.com.tr
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